Question 1

What is FactoBills?

Accepted Answer

FactoBills helps Indian businesses create professional invoices, receipts, salary slips, quotations, delivery challans, purchase orders, and related paperwork. It is developed by Facto IT Solutions (FactoIt.com).

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Question 2

Who is FactoBills for?

Accepted Answer

Individuals, freelancers, landlords, employees, consultants, small businesses, and anyone who needs clean, printable documents without installing desktop software.

Question 3

How do I create a document?

Accepted Answer

Choose a template, enter the required fields, review the live preview, then download a sample PDF or a clean PDF with credits.

Question 4

Do I need an account to preview?

Accepted Answer

No. You can browse documents and preview without signing up. An account is needed for clean PDF downloads, My Documents, and Custom Forms.

Question 5

What is Custom Forms?

Accepted Answer

Custom Forms lets you build your own structured checklists and registers (inspection, visitor log, joining forms), collect submissions, and export PDFs. Ready-made Create documents stay separate — Custom Forms is for your private workflows.

Question 6

Can I save drafts?

Accepted Answer

Yes. Sign in to save drafts and documents to My Documents, optionally attached to My Business. You can reopen, edit, and duplicate later.

Question 7

What are credits?

Accepted Answer

A credit is the unit used when you download a clean, print-ready PDF. Samples with a watermark do not use credits. Previewing is always free.

Question 8

Is FactoBills free to try?

Accepted Answer

Yes. New accounts receive 5 free credits — enough to generate 1 free default-template PDF. Previewing is free. Default template PDFs cost 5 credits each; custom templates and form PDFs cost 7 credits each.

Question 9

How many credits does one PDF cost?

Accepted Answer

Default (ready-to-use) template PDFs cost 5 credits each. Custom templates and Business Forms response PDFs cost 7 credits each. Full rules are in the Terms of Service.

Question 10

Do credits expire?

Accepted Answer

No. Credits never expire and work across all templates.

Question 11

Is there a subscription?

Accepted Answer

No. FactoBills uses simple pay-as-you-go credit wallets. Buy credits when you need them — no monthly lock-in.

Question 12

What payment methods are supported?

Accepted Answer

Payments are processed by Razorpay and typically include UPI, cards, net banking, and popular wallets available on Razorpay checkout.

Question 13

What is the refund policy?

Accepted Answer

Unused credit wallets may be considered case-by-case within 7 days of purchase. Email contact.it@facto.org.in with your order details.

Question 14

Can businesses buy credits in bulk?

Accepted Answer

Yes. Start with a larger credit wallet on the pricing page, or email contact.it@facto.org.in for volume needs.

Question 15

Which documents are available?

Accepted Answer

Rent receipt, GST invoice, fuel receipt, hotel bill, medical bill, salary slip, taxi receipt, travel invoice, cash memo, payment receipt, delivery challan, electricity bill, grocery bill, restaurant bill, quotation, purchase order, and more — with new types added over time.

Question 16

Can I customize documents?

Accepted Answer

You customize content through structured form fields (names, amounts, dates, line items, and document-specific details). Layout comes from the selected document.

Question 17

Does FactoBills support GST invoices?

Accepted Answer

Yes. The GST Invoice template includes fields for seller/buyer details, GSTIN where relevant, and tax-related amounts. You remain responsible for tax accuracy.

Question 18

Can I create a rent receipt for HRA claims?

Accepted Answer

Yes. Include landlord, tenant, property, period, and amount. Confirm any additional requirements with your employer or tax advisor.

Question 19

Are generated documents legally certified?

Accepted Answer

No. FactoBills formats information you enter. You are responsible for accuracy and lawful use. The platform does not verify transactions or certify documents.

Question 20

How long does generation take?

Accepted Answer

Once details are filled in, most people can preview and download within a minute. Time varies with form length.

Question 21

Do sample PDFs have a watermark?

Accepted Answer

Yes. Free sample PDFs include a FactoBills watermark. Credit downloads are clean for printing and sharing.

Question 22

What format are downloads?

Accepted Answer

Print-ready PDF files designed for A4-style printing and digital sharing.

Question 23

Can I edit a document after downloading?

Accepted Answer

Return to the generator, update the fields, and download again. Each clean PDF download uses credits. Signed-in users can also reopen saved drafts.

Question 24

Can I print documents directly?

Accepted Answer

Download the PDF, then print from your browser or PDF reader. Documents are designed for clean print output.

Question 25

What if a download fails after credits are deducted?

Accepted Answer

If a clean PDF fails after credits are deducted, FactoBills automatically restores those credits when the failure is reported within the compensation window. Your balance updates immediately so you can retry. If credits were not restored, email support with the approximate time and template.

Question 26

Do I receive a payment receipt?

Accepted Answer

Yes. Razorpay provides payment confirmation. Contact support if you need help locating a receipt for your purchase.

Question 27

Can I use FactoBills on mobile?

Accepted Answer

Yes. FactoBills works in modern mobile browsers. No app install is required.

Question 28

Does FactoBills work offline?

Accepted Answer

You need an internet connection to open the site, manage credits, and complete downloads.

Question 29

Can I transfer credits to another account?

Accepted Answer

No. Credits are non-transferable and tied to your FactoBills account.

Question 30

Who operates FactoBills?

Accepted Answer

Facto IT Solutions builds and maintains FactoBills. Parent company: FactoIt.com (https://factoit.com). Support: contact.it@facto.org.in.

Question 31

Where do I enter GSTIN?

Accepted Answer

On GST-oriented templates such as GST Invoice, use the seller and buyer GSTIN fields in the form. Live preview shows them on the document before you download.

Question 32

What is a business profile?

Accepted Answer

A business profile stores your seller details (name, address, GSTIN) so you can autofill them on templates instead of retyping every time.

Question 33

Can I save buyers and vendors?

Accepted Answer

Yes. Signed-in users can keep a customer and vendor directory, then apply them to matching template fields in one click.

Question 34

Is there a team / workspace option?

Accepted Answer

FactoBills includes Team & Business features for teams. Open Team & Business to learn about shared workflows, or start solo with Create and Custom Forms.

Question 35

Is my document content stored on your servers?

Accepted Answer

By default, bill field contents are processed in your browser for preview and PDF generation. We store account and credit activity — not full document contents — for normal operation. Saved documents you explicitly save are stored securely for your account.

Question 36

How is my account secured?

Accepted Answer

Accounts use hashed passwords. Payments are handled by Razorpay. Use a strong unique password and sign out on shared devices.

Question 37

Where can I read the privacy policy?

Accepted Answer

Our Privacy Policy explains what we collect, how we use it, and your choices. Terms of Service cover credits, acceptable use, and liability.

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